Grimsby’s Fishing Heritage Centre is celebrating after receiving the Quality Rose Marque for the twelfth consecutive year, by passing its VisitEngland accreditation.
The Quality Rose Marque makes it clear to visitors that the centre is a quality assured attraction and has been awarded this status through the VisitEngland Visitor Attraction Quality Scheme (VAQAS).
An experienced mystery shopper tests everything a real visitor might expect to find. Facebook, leaflets, websites, promotional material, price checks and wheelchair access – every aspect of a visit is tried and tested by VisitEngland.
The unannounced assessor interacts with members of staff so their experience is exactly the same as a regular member of the public. They assess every facet of a visit from the welcome received, customer service in the café, right through to how easy it is to leave the car park.
Only when Visit England is happy that all areas important to a visit are of the best standard will they award their Quality Rose Marque.
This year the assessor was impressed with the exhibition space, particularly with the current Museum Safari exhibition, the Ross Tiger experience and the knowledge and experience of the staff at the attraction.
Councillor Matthew Patrick, cabinet member for tourism, said:
The Grimsby Fishing Heritage Centre is a fantastic and unique attraction, offering excellent opportunities for day-trips suitable for families and school groups alike.
The centre definitely deserves its continued VisitEngland Quality Rose Marque and is a credit to the area’s rich fishing heritage. The staff have been working hard to maintain the museum, and the new exhibitions planned for 2018 will be well worth a trip.
I’d also like to thank all the visitors who enjoyed their trip to the centre and have shared their experience is such a positive way on social media sites.
The accolade comes on top of the attraction receiving TripAdvisor’s Certificate of Excellence once again – five years on the trot.
The centre takes visitors back to the 1950’s during the town’s era as the world’s premier fishing port. Visitors can navigate their way around the attraction and discover what life was like for trawlermen, in a job recognised as the most dangerous peace-time occupation in the UK.
Additional free exhibitions within the Fishing Heritage Centre are available in the Muriel Barker Gallery and in the café area. For details of these, visit the centre’s social media sites.