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Council secures £120,000 funding to improve services

North East Lincolnshire Council has been awarded £120,000 of national funding to design new ways of working to improve services for residents.

This comes after the council signed up to the Government’s Local Digital Declaration which promotes councils working together on common problems with improved use of technology and better service design.

The council will be leading on two projects – e-payments and waste – while collaborating with other councils across the country following funding from the Government’s Local Digital Fund.

For e-payments, such as paying for road tax, the council wants to look at whether it can adopt the system with a view to saving money and providing a consistent experience to residents.

The waste project looks at developing tools to help better understand the reasons for missed bins to help improve collections.

The council will also be collaborating on a third project with other local authorities improving the way it interacts with residents when moving home, with a view to reducing the amount of repeat and unnecessary contact.

As part of the Local Digital Fund initiative, the findings from all three pieces of work will be shared with both the Government and other local authorities across the UK as part of best practice learning for the public sector.

Councillor Dave Watson, portfolio holder for finance, said: “We were one of only three councils selected to be the lead in two projects out of more than 70 councils who bid for the money.

“The service design team has done an excellent job securing this funding to support these important projects. There’s a real opportunity to get support and collaboration with other councils to deliver them and involve residents in the design of new services.

“Collaborating with other councils stops duplication and encourages local authorities to work in consistent ways to save money and time and improve the end to end journey for our residents.”

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