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Bus pass renewal pilot rolled out for Immingham residents

North East Lincolnshire Council, working in partnership with Immingham Town Council, is trialling a new scheme for Immingham residents wanting to renew their bus passes.

The pilot, which started this month and runs until 31 March, will see bus pass renewals being posted to the person’s address. Currently, those with bus passes can renew them at Centre4 in Wootton Road, Grimsby, Carer’s Support Centre in Town Hall Square, Grimsby or Age UK in Wardall Street, Cleethorpes.

The pilot will mean residents can visit the Immingham Civic Centre in Pelham Road for their bus pass renewal instead. Here, they will present their bus pass and evidence that they still live in North East Lincolnshire or proof of disability. This will then be scanned and sent off for the bus pass to be processed before being posted to the person’s address.

Councillor David Watson, portfolio holder for finance, said: “This trial has come as a result of customer feedback. We listen to what you tell us which is why we have decided to run the pilot.

“We understand that it may be difficult for the vulnerable such as the elderly and disabled to travel to Grimsby, so I am pleased that we can run this trial to assist the residents of Immingham, Habrough and Stallingborough making it easier for them to renew their bus passes locally.

“Once the pilot has ended, we will assess how the trial went and see if there was enough demand for the service.”

The pilot does not include people applying for a new bus pass.

For those applying for a new bus pass or still wishing to renew their bus pass in Grimsby or Cleethorpes, please see the opening times of the venues below:

  • Carer’s Support Centre, Town Hall Square, Grimsby – Monday to Friday 9am to 5pm and Saturday 10.30am to 1.30pm
  • Centre4, Wootton Road, Grimsby – Monday to Friday 9am to 5pm
  • Age UK, Wardall Street, Cleethorpes – Monday to Friday 9am to 5pm
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